Returns & Exchanges
We want you to love your seasonal palette items and color analysis tools.
You may return eligible apparel or beauty products within 30 days of delivery for a full refund or exchange to ensure your perfect shade match.
To start a return or exchange, please notify our customer care team with your order details.
Email returns@colorseasons.com
Refunds are processed within 14 business days of receiving your returned item, issued to your original payment method. Original shipping charges are non-refundable.
Eligible Items
To qualify for a return or exchange, items must meet these criteria:
Purchased within the last 30 days
Unworn, unwashed, and in original packaging with tags
Non-returnable items include:
Custom 12-season digital color analysis reports and personalized palette consultations.
Opened cosmetics, skincare, and beauty swatches due to health and hygiene standards.
Swatched fabric drapes or personalized color swatch fans removed from original seal.
Final sale promotional apparel and clearance palette collections.
We reserve the right to decline returns that do not meet these hygiene and condition guidelines.
Shipping Return
Return shipping costs are the customer's responsibility unless an item arrived damaged or incorrect.
Color Season Studio
We recommend using a trackable shipping service for all return parcels. We are not responsible for packages lost or damaged in transit without proof of delivery.
Gifts
Items received as a gift can be exchanged for store credit toward any color season guide or apparel piece equal to the purchase value once returned to us.
If the item was not marked as a gift, the refund will be credited back to the original purchaser's payment account.
Questions?
Email us anytime at help@colorseasons.com